FINAL SALE: Anything marked Final Sale means its at our final sale price and therefore we are normally losing money.
SAMPLE STOCK: Anything marked Sample Stock means its at our final sale price.
With FINAL SALE or SAMPLE STOCK we can not issue refunds for these items. You can however exchange (but you must pay for shipping, normally we pay to ship the first exchange, but when prices are this low we can't cover it sorry) or you can return for store credit - email firstname.lastname@example.org if you have any queries.
We are unable to accept underwear or bikinis for exchange or refund.
If you are buying from us as a gift for Christmas, then have no fear. We will allow Christmas gifts that haven’t been purchased on final sale to be returned for a refund, just get them back to us before the 10th of January 2018. If you wish to exchange Christmas gifts you have until the 26th of January 2018. Returned items must be unwashed, unused and unworn, in perfect condition including the packaging. Please ensure you carefully package items so they are received back in perfect, saleable condition.
Take the worry out of online shopping. Here at Last Season you can exchange/return any item that's not right and we’ll either exchange it for a different size or refund your money**. Whatever suits you. Simple.
Items $15 and under are not eligible for a refund - store credits and exchanges are welcome on those items.
We aim to keep this as stress free for you as possible. We abide by the NZ Consumer Guarantees Act 1993 and Fair Trading Act 1986. If you are not happy with ANY aspect of your experience with Last Season let us know!
Click here if you can't find a replacement item on the site and would simply like a refund.
Exchanges are possible 30 days from date of purchase.
If you wish to exchange an item, you have two options
This is the fastest way to get your new item back to you. Also cheapest as you can add a return courier bag to your order for only $5.99
This is not as quick as Option 1 and is also slightly more costly and time consuming. BUT you won't have to pay for the goods twice.
Click here if you would like to exchange for a different item on the site.
Items must be back at our warehouse within 14 days from date of purchase for a refund.
If for any reason you receive a faulty item please contact us at email@example.com You’ll need to let us know your invoice number and explain the fault.
We will happily send you a replacement if we have one in stock, or if you prefer we will refund your faulty item. We will endeavour to have your refund processed within 48 hours of receiving;
If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00.
If you have any further questions, please contact customer service on:
Phone: 0800 LASTSEASON (527873)
*Refunds are purchase price less any courier costs.
**We will only cover the cost of the courier on the first exchange. If you wish to exchange the new item again, you will need to cover courier costs here. On our big sales such as "MID-YEAR CLEARANCE" sale, we can't cover the cost of the courier back to you. We will still allow the exchange, but you would have to pay for the new item to be shipped back to you.
***Items must be back in our warehouse in original condition and packaging within 14 days from date of purchase.